Order, Payment and Shipping

Order and Payment and Shipping

1. HOW TO ORDER
If you would like to order an item from our ready-to-wear collection you should go to the SHOP menu on the main page. If you prefer to buy a customized product you could see more details at the CUSTOM menu and write us at aloha@alooppa.com. Once everything is confirmed we will send you a special order code to be used at check out when ordering.You should pay for the products at the time of placing your order. When your order is confirmed, you will receive an email with the order details.Usually, it takes up to one week to expedite a ready-to-wear order and about two weeks to expedite a customized order. Afterwards, the order is dispatched through a local post or a courier company depending on the option you have chosen during the checkout. You can find more on delivery here.
2. DELIVERY RATES AND TIMES

We deliver to most of the countries in the world. Below you can check the respective rates and approximate delivery times.

Accessories like hats and bags may be delivered by regular post. The price will be lower but the delivery period is longer. If you would like to go for such an option, please write us at aloha@alooppa.com.

Customers outside the EU please note: Different countries apply different rules on imported goods. Be aware that local taxes and duties may be requested from you by the local authorities.

We cannot be held liable if a wrong address is given to us and/or if the post or courier has made a mistake. Contact us as soon as possible in case of a wrong address or delay in delivery. In case the order was not shipped successfully because of incorrect information, provided by the ordering person (contact number, address, etc.) or if the customer does not accept the shipment, the shipping is still at the expense of the customer. We will keep the sum for the shipping expenses (the cost of returning the product as well) from the total order sum.

Do not hesitate to contact us at aloha@alooppa.com if you have a question regarding your delivery.

You can find detailed information following this link: Delivery estimation

 

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3. IN WHICH COUNTRIES DO WE DELIVER?

We deliver to most of the countries in the world.
We are based in the European Union.
Customers outside the EU please note: Different countries apply different rules on imported goods. Be aware that local taxes and duties may be requested from you by the local authorities.
You could check the rates for delivery to different countries here.

4. WHAT PAYMENT OPTIONS DO I HAVE AND HOW DO THEY WORK?

Alooppa is a trademark of Surf Partners Ltd. We are registered and based in the European Union and are acting under EU legislation. Our full legal information can be found in the website’s Terms and Conditions.

We are offering several payment options:
• Bank transfer
• Visa / Mastercard and Country-specific payment systems: please use the Paysera payment
gateway. It is a secure and convenient system based in the European Union
• PayPal

You can find more detail on each payment option below.

1. Bank transfer. Choose this option during the checkout and you will be given bank details for the transfer. Our bank accounts are with banks registered in the EU and under EU legislation.

2. PayPal. We offer the well-known and secure PayPal services to the customers used to it. More information on PayPal at www.paypal.com

3. Visa and Mastercard card payments. We use the certified secure Paysera services to facilitate card payments. No information about your card can be viewed by us or stored at Alooppa.

4. Paysera is a registered payment provider and a bank with an EU banking license. It is based in the EU and acts under EU legislation. Paysera is very convenient for payments through local (country-specific) platforms, local banks, and global payment platforms such as WebMoney. To use the functionality, please select Paysera as a payment method during the checkout; then select a country which payment options you would like to use and choose from the available options. Note that not all country-specific options may be available. Visa and Mastercard payments are also facilitated through the Paysera gateway. More information on Paysera at their website www.paysera.com.

Email us at aloha@alooppa.com if you have questions.

CAN I CHANGE MY ORDER AFTERWARDS?

If you have ordered some of our standard products, you could change the order by the moment of its dispatch. Please contact us immediately at aloha@alooppa.com to check your order status. If we have already sent the items, you could return and exchange them following our Returns and Exchanges Policy.

If you have ordered a Customized product changes are possible till the moment of starting its production. Please contact us immediately, to check the status of your order. Generally, exchanges and returns are not possible for custom products.

In case of further questions, please drop us an e-mail at aloha@alooppa.com.

CAN I HAVE THE ORDER SENT TO A DIFFERENT ADDRESS TO THE BILLING ADDRESS?

No problem. Please fill the specified form during the checkout process.

DO I HAVE TO REGISTER BEFORE I MAKE ANY PURCHASES ON THE ONLINE SHOP?

It is not necessary.

MY ORDER HAS NOT ARRIVED

If your order has not arrived within the indicative delivery terms (Europe: up to 12 days; worldwide: up to around 25 days) please contact us at aloha@alooppa.com so that we could check the matter with the respective delivery company. We will do our best to help you receive your order as soon as possible.

Please be aware that Alooppa is not responsible for:

  • Incorrect address being entered on your order. If you complete your order and then notice that the address details are incorrect, please contact us immediately.
  • Delays, caused by customs clearance processes. Please be aware that you are responsible for the payment of any local customs duties.

Any errors made by the private or local postal services delivering our product. However, we will do our best to make sure you will receive your order on time and in perfect condition.