We stand behind our product. We give 12 months limited warranty (from date of order) on workmanship and materials (please see below for the specifics) in our products.
Alooppa is the only party authorized to determine warranty eligibility. Please contact us with a warranty request at aloha@alooppa.com.
The following cannot be covered by the warranty:
- Damage caused by anything other than defects in materials or workmanship
- Tears caused by force (e.g. by overstretching fabric and seams) or finger gouges during entry or exit of a garment
- Normal wear and tear, including scratches and fading
- Improper handling or storage of products (e.g. storing it wet, dry with a dryer, or direct heat)
- Alterations (not done or authorized by us)
- Damage caused by extended or excessive sunlight or chlorine
- Improper fit caused by incorrect size purchased is not a warranty issue
- Not purchased from us or our authorized dealer
- Products used in commercial, rental, teaching, or instructional programs or activities
- Small parts of fabric not covered by stitching where a zig-zag, blindstitch, or similar stitch is used. This comes from the above stitches specifics and does not affect the performance and outlook of the garment
- Product has been misused or improperly cared for
In case your claim is accepted, we will professionally repair the product. In case a repair is not possible, we will replace it.